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Privacy, Personal Information and Confidentiality Policy

(2025)

 

Super Canine is committed to protecting the personal information of our clients, members, customers and other individuals we deal with. We recognise that individuals have a right to control how their personal information is handled. Providing personal information is an act of trust that we take seriously.

 

Personal information is information about you, such as your name, contact details and records of your dealings with us. Personal information may, in some cases, include sensitive information, such as your health information.

 

 

1. Our Purposes for Handling Your Personal Information

 

We collect, hold, use and disclose your personal information for the following purposes:

 

  • To provide quality training and services to our clients

  • Providing you with information you may have requested and answering your enquiries

  • Providing you with information we consider may be of interest to you (we will always seek your permission first)

  • To conduct quality assurance

 

 

2. Collection of Confidential Client Information

 

Confidential client information includes any individually identifiable information regarding a client’s medical history, mental or physical condition, treatment, and related records. This may also include information relating to family members.

 

Examples include, but are not limited to:

 

  • Physical medical and psychiatric records including electronic, paper, photo, video, diagnostic and therapeutic reports, laboratory and pathology samples

  • Client insurance and billing records

  • Driver’s licence or photographic identification records

  • Mainframe and department-based computerised client data

  • Visual observation of clients receiving medical care or accessing services

  • Verbal information provided by or about a client

 

We only collect personal information by lawful and fair means. We generally collect personal information directly from you unless it is unreasonable or impracticable to do so.

 

In some cases, we may obtain contact details of potential supporters from third parties that hold such information.

 

When collecting personal information from children and young people under 15 years old, we seek the permission of a parent or guardian first.

 

 

3. Disclosure of Personal Information

 

Depending on the purpose for which your personal information was collected, and only where permitted by privacy laws, we may disclose that information to:

 

  • Those involved in providing, managing or administering training services (including employees, authorised representatives, third party suppliers and printers)

  • Professional advisers such as medical practitioners, legal practitioners, auditors and IT contractors

  • Insurers

  • Government bodies and regulators, such as NDIS

  • Your nominated representatives (e.g. legal advisers)

  • Any person or organisation where you have provided consent

 

 

4. Access to Your Personal Information

 

You may request access to the personal information we hold about you using the contact details provided below.

 

We will respond within a reasonable time. If access is refused, we will provide a written notice outlining:

 

  • The reasons for refusal

  • The mechanisms available to complain about the refusal

  • The relevant provisions of the Privacy Act relied upon

 

We may seek to recover reasonable costs associated with providing access.

 

 

5. Accuracy and Correction

 

We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, up-to-date, complete and relevant.

 

If we believe information we hold is inaccurate, out-of-date, incomplete, irrelevant or misleading, we will take reasonable steps to correct it.

 

You may request corrections to your personal information. We will respond within a reasonable time. If we do not agree with the requested correction, we will provide a written notice outlining:

 

  • The reasons for refusal

  • The mechanisms available to complain

  • The relevant provisions of the Privacy Act relied upon

 

You may also request that we associate a statement with your information reflecting your view. We will not charge you for making a correction request.

 

 

6. Security of Your Information

 

We hold personal information in both paper-based and electronic files.

 

  • Electronic information is stored on secure, password-protected servers

  • Paper-based information is stored in a secure building in a locked filing system

 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We are obliged to respect the confidentiality of all personal information held by us.

 

When personal information is no longer required for a lawful purpose (including when we are no longer legally required to retain records), we ensure it is destroyed or de-identified.

 

All information collected and stored will be retained for a minimum of 7 years.

 

 

7. Contacting Us – Enquiries, Complaints and Opting Out

 

If you have enquiries, concerns or complaints regarding this Privacy Policy, our handling of your personal information or our compliance with the Privacy Act, please contact us directly. An immediate resolution may be possible.

 

You may also submit enquiries, concerns or complaints in writing via post or email.

 

If you wish to opt out of training, please notify us in writing or by email. Please allow 14 days for the opt-out to take full effect.

 

Contact Details:

Leanne Hoogwerf

South Nowra

NSW 2541

Australia

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Email: leanne@supercanine.com.au

 

 

8. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time without notice.

 

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